I have the exact opposite problem! I used the online version last year after using the PC version for many years. I hated my experience so this year I went back to the PC version. I can access my online version, I "see" last years returns, but there is no way I can download the .tt20 files (or find them for that matter) so I can transfer them to my PC for the 2021 returns. I have the Home and business version; done six returns last year (concerning 8 person). If I have to re-enter all their data manually, it will be my last year with TurboTax.
Hope someone can help me!
