2020 taxes in 2021 free and every year prior 'til my memory fades... so started my 2021 in 2022 and something seemed different. Then i realized it was the fact that I was to get "live" help. I found that strange so I checked and confirmed NO COST. In fact it stated $0.00. So. I went on answering the questions. Got to the point where I was to receive "live" assistance. I chose to make an appointment for about an hour away because I was stating to get a headache. About five minutes before my appoint with a "live" tax assistant- a picture of the person who would be calling {Alesia} appeared on the screen. Then, my appointment time came and went. I poked around and found a place to chat with Alesia. I sent her a message asking if I would be receiving a call. I cant explain well what happen next, however, all the sudden I was not logged in. When I logged in there was no record of all the work I had done. Even the documents I uploaded were gone. And, well, you guessed it $0.00 was replaced with $39.99. Seemed scammy but I thought the hours I spent I could stomach $39.99 so I went to the chat area to find out why I never got a call and why my uploads were gone. Alesia's picture was gone replace by some gentlement. When finally my chatting reached a human I pposted my inquiry. His reply, I don't know Im just an agent. My reply to him and to you all at ScrewedbyIt: "Enjoy the rest of your day!" Hope y'all follow my example and never return to these predators!
