Hi HeatherPLO,
Success!!! I followed the instructions on the link you sent me and removed all those files. I reinstalled Turbotax from the CD. It took it a little time trying to open the return I had already started and at first it gave me an error that the dates were not correct and the program automatically closed. I restarted the program and downloaded the two state (MA and VT) that I need and tried it again. It gave me an error message ("It looks like we hit a snag”) but opened the return. I closed the error message and decided not to report it to Intuit, as that is what I did and the program crashed two weeks ago. I plan to ignore the message in the future. Let’s hope it works, I will keep you posted if anything changes.
Thank you for your help
George
