Get your taxes done using TurboTax

I am from NY and I am encountering the same issue.  I cannot file my taxes.  I have been using TT for a long time and this is the first time they messed up.   I am thinking about using a different software and getting a refund from TT.  I have lost more that 3 hours figuring out what is going on and have been with Help Desk and they do not have a clue