Saw your message, I'm not a tech person. First try what 'rjbo' (or whoever that was above me) suggested from their link to PC Magazine -- I had same problem with 2020 TT, and pretty sure that was what I did to resolve it a year ago. I tried that process first, but it didn't work for me this time (same computer as last year). I found the actual tech support for TT to be totally worthless, and quite annoyed that they kept me on hold for a long time, said they were getting me additional help, said they would then call me back in a few minutes, and I think all that happened on Monday (today is Friday, and they still haven't called me back, though they did send me an email a day or two again saying that my issue was resolved, guess that's how they get paid, who knows). How I actually resolved the issue myself on my computer for 2021 TT, per my prior comments, is just from memory -- I can't recite the exact steps I took without uninstalling and doing it again, which I really don't want to do, in case I'm unable to repeat my prior success. I will say this in case it's helpful -- I never did see an entry box for the key code, but I did type it into the white blank box even though what I was typing seemed unresponsive (didn't show what I was typing), then when I was nearer success, the key code did show up at one point. And, like the other person said, it was slow, apparently TT was downloading or installing even though that wasn't apparent. I have 2 laptops, I will get out of this for now, then get back in and attempt to review my process on one laptop and describe it using the other.
