I did as AmyC advised, thank you. Spoke with a helpful representative and she gave me the link to submit for a refund and the reason why I am requesting a refund. In the directions, it indicates that a refund is not guaranteed just because you ask for one. I did submit for a refund, but now when I check on the status of the refund it states that the case is closed but does not have a decision attached to it, so I do not know if it was approved or denied. Intuit should have something in the status besides closed, such as approved or denied. If it was denied, I can just move on and lesson learned. So I will wait. I did email the representative to see if she could let me know either way.
