Thanks for your reply. I updated the software. It's now version 2021.r15.074 - but nothing has changed with the interface with the software. It's acting the way it was before which does not seem to have any relation to the instructions at the Intuit website.
Here's one clue that might help. I go to the section where I can update my W2 and see the correct info there (it's the same company as last year, so the basics - name and ID numbers for the company - have been imported from my 2020 taxes). But TurboTax says in red letters that my W2 "needs review." So, I click on the "review" button - and confirm that all the names and numbers are correct. When I click "continue" it takes me to all the empty W2 income boxes that need to be manually filled in. However, I'd prefer to import all those numbers - like previous years - but there's no option to do that.
Thanks.
