It would be helpful to have a TurboTax ".tax2021" file that is experiencing this behavior.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. It is a sanitized file. If you would like to do this, here are instructions in TurboTax Desktop:
- In the Tool Bar at the top, click on Online
- Select Send Tax File to Agent
- You will see a message explaining what the diagnostic copy is. Click Send through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
We will then be able to see exactly what you are seeing and we can determine what is happening in your return and provide you with a resolution.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
