@NashayLO
My technical issue with TurboTax is that it keeps corrupting my files and this is the second year it's done so. There is clearly an issue with the product and there appears to be no acknowledgment from anyone that there is even an issue or that anyone is looking into. I am simply told to re-install TT and cross my fingers it doesn't happen again. Then I need to redo everything manually and continue to hope that my files don't get corrupted after every update. Since there is no actual resolution and Intuit does not seem to be working toward a fix, I have been trying to get a refund.
I am unable to get a refund because your refund widget cannot find my order. I do not have an order number because I received my download link via TurboTax advantage and there was no order number in the email and there is no invoice history anywhere on your site. Additionally, I tried to lookup the order via my credit card but even though I know the details of the transaction, your lookup returns a failure.
Finally, I tried to call support but your phone tree does not include a path to a person. It tried to charge me $29 to speak to a tax expert which is 1) not what I need and 2) idiotic since I paid for TurboTax deluxe and should be able to get support for my payment and for my paid product.
