This is getting so insane I feel like I'm on a reality show.
Not only is there zero support for a major technical issue that breaks the product - now I'm trying to get a refund and their refund widget on their site simply doesn't work.
I'm trying to call in and there is literally no way to get to a human being to discuss my issue because the phone tree doesn't have one. It offers to charge me $29 for Tax Support since it thinks I'm using the free TurboTax Online product. I'm actually a paying customer of TurboTax Advantage and TurboTax Deluxe but I still can't find a way to get a human being on the line.
This has to be an illegal practice. I will give them one chance to correct me and if not I will be documenting everything and filing a chargeback on my credit card.
