Yes, taxpayers answer the question and TurboTax uses those answers to fill out the forms. But TurboTax does not create the forms. The IRS creates the forms AND instruction requirements for those forms. TurboTax creates a version of the form to use in its software, but the IRS has to finalize all forms before they can be used in e-filing.
As of right now, the issue is schedule to be remedied tomorrow (02/03). Availability dates are always tentative. No one can confirm that this issue will be gone tomorrow, but it is scheduled to be corrected then. Tax refund delays mostly occur because of filing too early. The earlier you file, the more likely you are to experience a delay. If you want to avoid delays with your tax return being processed, wait until later in February or March to file. Your chances of your refund being delayed drops considerably the longer you wait. Of course, don't wait until the deadline, but for the record, early filers experience the most delays.
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