Get your taxes done using TurboTax

I too have 1099s available at Fidelity Net Benefits.  I have no problem importing all docs from Vanguard.  When trying to do so for Fidelity, Turbo Tax comes back with an error on my user name/ password.  I am not making a mistake as I can log in directlyi with Fidelity using same user name and password.  I contacted Fidelity and they stated the issue is with Turbo Tax.  Can we please get this corrected so that I can import my docs??