I'd first suggest that you uninstall the software, then re-download and install it.
If that doesn't remedy the situation, please contact TurboTax Customer Support for assistance using the linked info below.
How do I contact TurboTax?
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
