This year, I want to use the TT online feature that enables me to get expert help. When I start to work the process one of the first things I am asked to do is upload a pdf copy of my 2020 return. When I do so, it will not upload. I get a message stating that the taxayer name is incomplete. I feel that there is a need to link to last year's because there will be some carried forward losses. I have been in phone and chat contact but they are not getting there! A young man this morning recommended I got a copy of my last years transcript from the IRS. I got lost in their ID process! When your people ask me to share my screen by selecting Shift + enter, I get a screen that asks me to share the code but there is never any code! A number of your people have given up and tried to connect me to a tax expert. On this morning's occasion, the so called expert joined the chat and the chat immediately ended! I dont think I need a tax expert tto get over this hurdle, I do probably need a IT expert. I am so frustrated - can anyone help???
