The instructions below fixed the issue for me. I had to change my resolution twice for it to work.
PC Security and Other Useful Information - Problem installing TurboTax 2021? (msmvps.com)
I downloaded and tried to install TurboTax 2021 on my Windows 11 laptop. Ran into 2 issues:
- Error 2803
This was fixed by turning off the Kaspersky firewall. - Blank white activation screen.
It seems that this is a known issue with the TT 2021 program. Apparently, it’s a resolution issue. At each step of the process, you need to change the resolution to be able to see what was supposed to be displayed.This is the process I had to follow:
- Launch the executable and wait for the white activation screen
- Change the resolution. Magically, the contents of the window appear. Unfortunately, you can’t seem to be able to enter the license.
- Click once on the license window and enter the license number. You won’t see any change, but the information *IS* being entered. Best to use Ctrl-V to past the license.
- Change the resolution
- Verify that the license you entered is correct
- Select to verify/continue
- Change the resolution
- Keep doing this until you get to the registration screen.
A this point, you should be OK. I was told, though, that this could happen again if you purchase anything from Intuit (State tax?).
Hope this helps someone avoid the hassles I had…
