This is still a problem. I have TurboTax Premier 2021 and TurboTax Business 2021. Both products gave me the same white square window. TurboTax support offered solutions I rejected: 1. Sharing my screen. 2. uninstalling and reinstalling. Next I was told to change my screen resolution from 4k to 800x600. I was able to see the contents of the box. It wanted me to enter the product key. I clicked in the box but focus wasn't set there. I went through the motions of pasting the product key. There was no feedback showing it had been entered. I clicked the button to submit it. No changes could be seen. Reset resolution to 4k, saw a green circle with a checkmark and a message that the product was activated. The fact that support knew to tell me this workaround indicates this is a well-known product, one that has not been fixed. I want Intuit to respect the value of my time more.
