I am having the same exact problem except for virtual card disappeared out of my credit karma app. I Am so frickin angry I could scream because I never would have agreed to have my entire tax return deposited into a trashy internet prepaid account bank had it not been for the loan advance. That being said not being able to touch my own money with out a wait period whether it be waiting on the physical card or getting a whole nother bank account I don't f*ckin need to transfer it to defeats the entire purpose of the fkn advance. Their customer service is an absolute joke. I have also been waiting 4 days for an email from this elusive magical email team. I can tell you one thing.... The very Instant my tax return hits I will be draining the entire $11,000 out of credit karma and closing this litterbox wrapped in hot garbage trapped in a portapotty poop show they call a checking account. Like what a **bleep** nightmare!!! Of all the internet bank accounts I've seen this is literally the stupidest. You could have at least added different withdrawal options and boosted your customer care before you decided to take on tax season. Literally like a **bleep** napkin trying soak up the ocean. Like how irresponsible of you to be so ill equipped and still deciding to take on millions of payment from the federal government. Not only that FORCING us into your stupid account in exchange for a loan then holding our money from us. What's that sound like to you? It's financial pimping is what it is. It's icky and it's frustrating and I don't like it. I don't know what government entity regulates credit karma but they literally need to go to jail because whoever co-signed this is wet poop on the carpet.
