I have called the support line 3 times and not successful in getting help. One sent a link supposedly for a download but it was a page from the Community Board which took me to a page for TurboTax online. The second told me my son can open his 2020 TurboTax and download the 2021 version with my authorization code; he tried it and TurboTax just tells him that his 2020 version is up to date. The third person told me I have to buy the Mac version separately, which I know is not true. It is really frustrating when their support is useless.
