I am having the same problem. I can't find a fix. It's very frustrating. I called customer support and they can't help. We went through several fixes that didn't work, and they switched me to a different level. I paid $30 for the program from Amazon and Intuit rep said I should try to return it. ??? I don't have any other issues with the computer. It is a new Dell. Everything else works fine. If anyone finds a fix, please post.
