I had the same issue last year and finally got it resolved after three calls. Three calls I should not have had to make. Here we are in 2022 and the same problem persists. I purchased the desktop Windows / MAC CD which allows it to be installed with the CD or downloaded. I tried to download the MAC version and it says my license code is associated with another account.
First call got disconnected and no one call me back even though they had verified the phone number.
Second call, got someone in sales and while she was very nice, could not resolve the issue. Was on the phone with her 31 minutes.
On my 3rd call and majority of this has been on hold and the lady I am speaking with knows nothing about their products and suggested I go back to the retailer that sold me the CD. After 38 minutes, was told being escalated and waiting in the queue. And then I was cut off after been on the phone 41 minutes.
All I need is someone to push down to my account the TT Deluxe MAC version with free e file and one state. That's what I purchased and would like to use what I paid.
