Exactly. I can’t even log into CK now. I have to submit another ticket that won’t get answered. The employees are also very frustrated and have zero answers to give us. The best they can do is say to just wait because they aren’t given answers either. The fact that a customer service representative will walk us through the process is wrong. CK pawns us off to TT and vise versa. Even HR Block advertises a refund advance online but after doing that you must make an appointment to go into the office. This is all such a disappointment. Especially when people need money so badly these days and rely on their taxes and make plans based off false claims. My family is in a mess right now over this crap.
