This question / problem is obviously frustrating many TurboTax users. And, unfortunately, Intuit / TurboTax support personnel just don't understand. Really? It's simple... I purchased the TurboTax Desktop software which includes a License Code. But, the purchased software is not compatible with my desktop computer hardware/software. So, I cannot load and run the Desktop software! Given, I already purchased a license, I want to use that license to access the TurboTax OnLine system. But, NO can do! I must now buy the OnLine version. Intuit - That is ridiculous and insane. HELP!
