I'm having the exact same issue. I received my envelope with the CD from Amazon but with out an insert or activation code anywhere. Can't get to anyone to speak live or to chat. After two days of calling they finally changed the recoded message to say they are aware of the problem and working towards a resolution. Same recordeing for the last 4 days. Come on this is their business and it's tax season. And based on the original owner of this thread they've been through this before. Any suggestions please?
