Britt2626
Returning Member

Get your taxes done using TurboTax

Good luck with that. I've been trying for 3 days. Every turbotax representative keeps doing the same thing. They tell me go back to federal, deductions, then click Healthcare/medical, then click yes/no for unemployment.. then click no for form 1095-A. I'm trying to explain to these people I KEEP CLICKING NO, and it switches back to YES by itself. We've went to tax tool and deleted form 8962.. and it reappears also. Customer service emailed me and told me there was nothing wrong and to wait on my 1095A or go to Healthcare.gov.. the problem with that is I DIDN'T MEAN TO CLICK YES FOR 1095-A SO APPARENTLY I WILL NOT BE RECIEVING ONE BECAUSE I DIDNT HAVE HEALTHCARE COVERAGE. SO ... since no one can help all I can recommend is use a different tax software. That's what I'm about to do. I've been using turbotax for years. I clicked one wrong button and no one can tell me why when I click no, it switches back to YES. In fact they tell me "it's nothing wrong, go in and select no, select continue... etc" just for it to switch back to YES. This is crazy. Off to taxslayer I go. Maybe better luck on turbotax next year