Get your taxes done using TurboTax

I keep getting the same message! I have tried all the “work arounds” changing phone number, email, unlinking…. It’s all bull crap! I have been with turbo tax for 5 years and CK for 7 years. Uploaded a pic of my drivers ID and still NOTHING! They offer zero resolution! I have called and emailed!!! 
I don’t understand!!!!