After wasting a good 18 hours figured out that the issue is:
1098 values if loan amount greater than 750,000 TT messes up the computation. In my case i was just over 750k, my loan amount is 760k. So I choose to ignore the 1098 values and instead computed the interest value if my load was 750k instead.
And who knew that small change made sense to TT :0 and I was blessed by the software to allow to file my taxes.
I lost 12$ in my returns but could not deal with any more lame reasons given by the support team.
Hope this helps someone in future.
