01/26/2022
Turbtax support resolved this problem using TurboTax share to use my screen. She moved her red cursor to the spot on the blank screen where the license code is entered and had me move my cursor to that spot and type in the license code blind. Then she moved her red cursor to the area for the enter button and had me move my cursor to that spot and hit enter. It worked. Each time when she got on the right spot a hand appeared on the screen.
Try moving your cursor slowly around the screen until the hand pops up and then type the license code in blind. Start slightly over half way down on left side of screen. Do the same thing in the lower right hand corner of screen for the enter button. When the hand appears hit enter. If you did it correctly, TurboTax will proceed to launch. Otherwise try again or call TurboTax at 800-446-8848 and ask the voice response for a support person.
The support person said it was occurring on new computers and sometimes could be resolved by setting display to 100% and resolution to 800x600. I was downloading the software to install. The install went fine and hung up on the blank activation screen launching TurboTax.
