I have had that problem multiple times in the past - I am guessing that you have a CD - I have deleted the version that I installed from the CD and signed into the Turbo Tax web site, and downloaded the program from there and seeing how you should have an activation code that came with the CD it - should - could - might - fix your problem - I still order the CD but download it from the web and use the code that comes with the CD - Good luck
