@DoctorDan wrote:
Windows 11, purchased from Amazon. Every launch prompts to activate. It (so far) has activated every time but it's a pain and a sever flaw in the software. The Forum already has 4 pages of people complaining about this, No on from Turbotax as provided any response, and definitely no fix or solution. We paid good money for this junk? I must be daft. Their stuff used to be so good but lately, not so much.
I agree it's a shortcoming and a common issue. TurboTax should have a better way of identifying that one is using a licensed computer. In many cases it turns out to be the following:
When TurboTax is launched, it looks at one's system configuration to be sure it is one of the "legit" computers it can be installed on (out of 5 activations.) For some users, to verify the computer for part of that process TurboTax looks at the presence/absence of any USB devices present when the program was installed. When a USB device is added or removed, TurboTax can see that as a system configuration change and think you are activating it on a different system.
Be sure your USB setup is the same as when you installed TurboTax. i.e., if you have added a USB device (external drive, printer, etc.) or have inserted a thumb drive into a USB port that wasn't there originally, then remove the thumb drive, external storage, etc. Likewise, if you had a USB device present when you installed TurboTax, be sure the USB device is plugged into a USB port. If it was a USB printer or other device that can be turned on/off, you might have to also be sure the device is in the same on/off state as when the TurboTax program was installed.
It has happened to me before when I launched TurboTax while I had a thumb drive plugged in.
Depending on how many times you activated, you may be running low on activations. If you have used up all 5 of your activations, or if you have not had success with the above info, you'll have to phone TurboTax Support.
Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
