We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:
TurboTax Online:
1. Sign into your online account.
2. Locate the Tax Tools on the
left-hand side of the screen.
3. A drop-down will appear. Select
Tools
4. On the pop-up screen, click on
“Share my file with agent.”
5. This will generate a message
that a diagnostic file gets
sanitized and transmitted to us.
6. Please provide the Token
Number that was generated in
the response.
