I worked with support for over 3 hours tonight. Tried everything previously stated in this thread (downloaded updates, installed drivers, rebooted), then had to change resolution and copy/paste into each field even though you cannot see it being entered. Now am at the point I cannot eFile State as the screen where you enter credit cart payment info is blank. Changing resolution and copy/paste into each field on a credit card form is not acceptable, especially when you cannot see the entries. This is absolutely ridiculous!! Support said "why don't you just print and mail your return". If I had intended to do that, I wouldn't have paid for the software. Next year I will be using something else.
additional note: using a HP laptop, less than 12 months old, Windows 10 with all latest windows updates and drivers installed.
