It worked after spending so much time with Turbo Tax Support. Thank you so Much @Rip in Franklin for documenting the steps. It was a little scary to do because I've never changed an environmental variable before so I tested it on my own computer before doing it to my friend's computer. I noticed that some of my other apps that store to the temp folder found the new temp folder and all worked well. Thank you for looking outside of the box for a solution and sharing your knowledge with the rest of us that were scratching our heads. THANK YOU!
