We need some additional information from you to better understand the issue. For example, are you in the Personal Information section of TurboTax, and after entering your name you are seeing some type of error message? Or is it a situation where the application does not appear to be responding to your inputs?
A useful remedy to many application issues is to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Safari or Firefox if you're currently using Chrome and vice versa.
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