I understand the concept of asking common questions in a forum for self-help for users of TurboTax. This can be beneficial to end users, who can research and solve simple, but common issues.
However, when done poorly or implemented excessively, it interferes with the end users ability to seek out support directly from the manufacturer. Public forums are not a replacement for direct support, and it appears that Intuit is doing just that to save money, and discourage users from seeking direct support.
Additionally, the 'badges' seem unprofessional and gimmicky. These sort of pseudo incentives might be fit for leisure or entertainment venues, but seem out of place and distracting when dealing with personal finance.
