wwerdna
New Member

Home & Business 2021 crashes on start-up on Mac

Just installed a retail version of Turbotax Home & Business 2021 on an intel iMac (running MacOS Monterey 12.1). Whether I install it from the CD or from the download, the same thing happens - after it's installed, I start the app, it flashes up the "checking version" box and then crashes. Looking at the console, it's crashing because of an uncaught C++ exception.

 

Any suggestions for how to get this working?

 

Terminate called after uncaught c++ exception:

0   TurboTax 2021                       0x000000010f2ff29b PrintStackAndTerminateOnUncaughtCPPException + 59

1   KSCrash                             [phone number removed]ad3e10 _ZL21CPPExceptionTerminatev + 86

2   libc++abi.dylib                     0x00007ff8093314d7 _ZSt11__terminatePFvvE + 8

3   libc++abi.dylib                     0x00007ff809331488 _ZSt9terminatev + 56

4   libdispatch.dylib                   0x00007ff8091becdd _dispatch_client_callout + 28

5   libdispatch.dylib                   0x00007ff8091cb5d8 _dispatch_main_queue_callback_4CF + 951

6   CoreFoundation                      0x00007ff80947a689 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

7   CoreFoundation                      0x00007ff80943b75e __CFRunLoopRun + 2752

8   CoreFoundation                      0x00007ff80943a5dd CFRunLoopRunSpecific + 563

9   Foundation                          0x00007ff80a2a165e -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 216

10  Foundation                          0x00007ff80a3272e1 -[NSRunLoo<…>