They literally want you to drag it to the "A" directly to the right, within the dialog box itself. This is a pretty long thread, so I am going to link to a comment in this same thread to see if it helps. It is the A in the dialogue box and not the Applications Folder it wants you to drag it to. If you need to speak with someone, I will leave the contact links below - although you can certainly keep trying other threads here in the Community to hopefully resolve your ''read only'' issues. @Wendy530
What is the TurboTax number?
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