Hi, I have been using TurboTax for years and when I begin it always finds my file from last year to transfer in. This time, it is not finding my file. Even when I search for it, and hit "transfer" nothing happens. This is very annoying as I don't want to retype all of the basic information. I thought maybe the 2020 file was the problem, so I opened it up in 2020 TurboTax App and duplicated it to a new file. Still no go. When I click on the file to transfer in 2021 app, nothing happens. No error, nothing.
I have already submitted a tech ticket by calling support, but haven't heard anything back. I would love some help from others who are facing this problem. I will note that TurboTax decided to make it much harder to use this year by making the OS requirements quite high. I had to upgrade the whole computer. Before you ask, I did reinstall the app after the upgrade.
Thank you.
