If you review the link posted by xmasbaby0 above, you'll see it says TurboTax and Credit Karma are separate products. So, you will need to continue to reach out to Credit Karma for any issues you may be experiencing.
Please review the following FAQ for more information.
Is Credit Karma a part of TurboTax?
If you need to contact Credit Karma again, here is the information.
Credit Karma Support
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