Absolutely -- I had the same issue, and the refund policy (refusing any refunds for TurboTax Premier Online) is unreasonable in these circumstances. I looked up the refund policy, and they justify it by saying that you can use TT Online up to the point of filing your return, but if you do that you are indicating your satisfaction with the product. Well, I did that after it told me that my return was perfect, and then the IRS rejected it because of a lack of an explanation for the claim of the 85% waiver. As far as I can see, there is no way to fix this in TT Online Premier. The only fix is to download the desktop version (for another $100) and then go into the Forms view (which does not exist in the online version) and use the "Explain" button on Form 2210 to enter the explanation. I did that, and both my Federal and state returns were accepted. However, I have now paid twice for TurboTax this year -- once for the unusable Online version which did not handle this situation (a situation that I did not know about until the IRS rejected my attempted e-filing), and another time for the desktop version which did resolve the problem.
It seems beyond dispute that in this fact situation, Intuit owes its users a refund of the fee for the use of TurboTax Premier Online, since it proved to be unusable, and that could not be known until after the e-filing was attempted and rejected.
