friedmi wrote:
I just got TurboTax 2021 from Costco download. The key came in email after purchase. The install ran ok, but activation screen is blank until I changed scaling from recommended 125% to 100% as post suggested. Still after that, even I see the screen, I cannot see the cursor, nor type the key code into the the key field. I think they should FIRE the coders/team, including management for incompetence and having issues for 2 years. The popup activation screen should function on ANY display settings and ability to paste the code from the email or type it.
I will check if the update in a week fixes that screen, if not - BYE BYE Intuit - you have failed , will request refund and use other tax software.
Did you also try lowering the screen resolution, such as to 800x600 or 1024x768?
Here are some additional methods people have used:
Some people have typed the code blindly and were able to proceed even though they couldn't see the character entries in the field. Another user who could see the cursor but couldn't enter the characters slowly moved the cursor down until it changed shape and then typed the code in blindly.
A few other users have said they solved the problem by running TurboTax as an administrator. If you want to try that, open TurboTax this way: Right-click on the TurboTax icon on your Windows desktop screen and in the popup context menu choose "Run as administrator."
