Hello Michelle,
I downloaded TurboTax from Amazon.com. It was a digital download. I did the same thing for both the 2020 and 2021 editions of TurboTax. I left all of the defaults when installing the products, and I installed both versions to my C: drive.
I didn't have any trouble with the installation (no error messages), and I don't recall seeing any messages about deleting files.
When I pulled open the "blank" 2021 return, I had TurboTax browse to find my 2020 tax return file. It didn't find it. So I went to Windows Explorer, and I tried multiple searches using different criteria to find my prior year tax return file. I even tried to look for hidden files. I tried looking in my recycle bin. I logged into OneDrive online and searched that Recycle bin. The 2020 tax return files are just gone.
The same exact thing happened to my 2019 return when I installed Turbo Tax 2020 last year. So, I was definitely aware of this issue, but thought it was a one-time glitch in TurboTax.
I used TurboTax 2020 Deluxe last year to upload my federal and state returns. I have the emails from TurboTax acknowledging the e-filing and later providing me with status updates.
I would truly like to know what happened to my data.
