Please follow the steps here in our Help Article for troubleshooting a blank activation screen error. This could be due to a video card driver incompatibility with certain video cards and can be fixed with a video card driver update. To resolve this issue, please try to update your video card drivers to the most recent version.
Another possibility may be related to a scaling problem in Windows Settings.
Follow these steps to change scaling settings in Windows 10. These steps might not be the same for different operating systems but would be similar.
- Open Windows Settings.
- Select System.
- Select Display.
- Under the Scale and layout section, set it to 100
- Close the Display screen.
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