@raoulwatson The technical computer language is above my personal paygrade but I believe I understand what your message is. The one error you get stating that the file is too big sounds like the ASCII characters themselves are not getting read as ASCII, but as graphics. ASCII text takes up 0 space (or virtually 0 anyways), so there's no logical reason why the embedded data should be "too big of a file" unless there's something else on the back end. I will escalate this. I can't promise a resolution per se (especially since you are able to enter the information manually), but your observations help us to serve our customers better, and are appreciated.
And thank you again for providing the detail you have. It may give us more specifics to come to a resolution. If I do find out that our programmers find a specific fix, I'll be happy to reach back out to you also.
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