I wasting over 2 hrs of my time on the phone with 2 separate customer care reps neither of which had any idea what was wrong. They me repeatedly change settings, resolution, etc. none of which helped. Eventually I was told I must have a corrupt cd. They had me fill out a refund form and told me I could now get a download - which I later found out I couldn't download until the refund was approved which will take 5-7 days. They also didn't know how the refund would be issued, or how I would be notified........
Needless to say I was not at all impressed with customer care. Neither rep was of any help at all. I honestly felt both were very uninformed and that they kept me on the line to avoid taking another call.
I've been using turbo tax for years with no issues, hopefully this is an isolated incident.
