TurboTax does not provide telephone support for Free Edition. There is no legal requirement for them to provide support. Why do you think you are entitled to get help from customer service when you are not a paying customer? You are using their product without paying for it.
You can try posting your question about your e-file here in the community. Someone might be able to help you. If you do that, be sure to state what year's tax return you are asking about, and when you e-filed it.
