Hi,
I received a federal tax refund of about 5k lower than expected from my 2020 tax forms filled out on Turbotax Premier desktop (I have been using Turbotax desktop for several years, and this is the first time this has happened). I e-filed Federal tax through Turbotax: Federal tax filing and refund all happened in May 2021. CA State e-file submission through Turbotax failed, so I mailed the CA state return, and got the correct refund later.
I don't expect any debt to federal or state. I called the phone number you suggested in this post, and they confirmed that I didn't have any debt. I called several other IRS numbers as well (ending in 4477, 1040, 1954). When selecting questions about refund, ..., they all go to the same hotline, and after entering all the information, it says they can't provide any information on this refund.
I tried Where's My Refund on IRS website, but that gives me:
We cannot provide any information about your refund. Be sure to:
- verify your filing date; --> I checked the exact date from Turbotax submission and the confirmation email
- check with your tax preparer or tax software provider; or --> what I'm doing now 🙂
- verify you received your electronically filed acknowledgement e-mail. --> I did receive that
If you filed a complete and accurate tax return, your refund should be issued within 21 days of the received date. However, processing may take longer under certain circumstances. --> It's been more than 7 months.
I also got my "Record of Account Transcript" from IRS website, and it shows different values for "Refund Amount" vs "Refund issued" (as I stated above, about 5k different).
I haven't received any letter from IRS or state, about any discrepancy in the refund.
Any suggestion on how to resolve this?
Thanks
