Here is another thread that explains the potential solution in more detail - the blank activation screen, how you can't see yourself typing the code into the box or pressing activate, etc. I had to mess with this for 15 minutes and I could not tell you what happened to make it finally work. (I changed the resolution settings a few times, then hit control v and return without seeing anything, then changed the settings again, and it finally worked.) https://ttlc.intuit.com/community/taxes/discussion/what-do-i-do-when-i-get-a-blank-activation-screen...
Very frustrating! I have no idea how a help desk would get a user through this.
