Your technical support/customer service SUCKS and it seems you don't care about your customers. I've been using TurboTax since about 2015 and started having challenges last year, when it also would not install. Last year I was told my download was corrupted and it was removed and another was uploaded to my account and it eventually worked.
This year I'm having the same problem in that it will not install. The installer comes up, says extracting files and absolutely NOTHING happens. I have download many times and tried and tried, but nothing. I also see that others have similar problems and they are NOT getting resolution either. I don't care if it's the holidays... you should have taken that into consideration. You don't leave your customers hanging in the wind.
I would appreciate someone getting with me.
Ed Bales
[email address removed]
