also, try right-clicking on the program and select "run as administrator"
here's a link to what Microsoft suggests for resolving the issue
https://support.microsoft.com/en-us/topic/ccfda1f5-4601-0cbc-07b2-9ecc93f009be
if this doesn't help contact support.
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
