@ Unknown_quantity wrote:
I set my display scale to 100%. Yay! The activation window now has stuff in it. But the license code field won't accepts keyboard input! Tried changing resolution to 800x600. All I got for that was icons that will need to be individually rearranged back to where I had them. No solution, and I'm not going to try all the resolutions to see if one works, like another reply suggested. TT needs to fix this, pronto.
I've been using TT for many years. I keep coming back to it because it's what I'm familiar with. There are always issues, every year. If I can actually fix this issue, I can't wait for the dreaded "job cost" error to appear, as it has every year for the last few years.
I'm amazed that TT can get away with producing such sloppily coded software. It's frustrating beyond words.
Now that you can at least see a place to enter the license code, try this:
If the box won't take an entry, slowly move the cursor down below the box and see if the cursor changes shape. If the cursor changes shape, then enter the license code carefully (since you may not see the entry) and submit it. Several said they have been able to proceed that way.
You wrote: "TT needs to fix this, pronto."
Well, this is at least the second year with the blank activation screen problems, so it doesn't look like there is any "pronto" to a fix. I'm not sure the developers at TurboTax even understand it and are working on it. If they had, it shouldn't take 2 years to fix.
